Quick Through: 

Method One: Reinstall the latest version of iTunes 

Method Two: If you see a  or next to Apple Mobile Device USB DriverMethod Three: If you see next to the Apple Mobile Device USB DriverMethod Four: Restart Apple Mobile Device Support and ServiceMethod Five: If your iPhone is listed under Other device and with a  next to it

Fix for: 

  • Windows 10 won’t detect or recognize my iPhone 7. 
  • I can’t see the content of my iPhone 7 showing on Windows 10. 
  • Before we begin

    Before we begin, we would like you to make sure the following things: 

  • Make sure that you have installed all Windows updates. This is to make sure that your computer device drivers are up to date. 
  • Make sure the USB cable is problem free. 
  • Make sure your device is turned on. 
  • Make sure you have the latest version of iTunes installed. 
  • [Resolutions]

    Method One: Reinstall the latest version of iTunes

    To exclude the issue with iTunes, you had better reinstall iTunes instead of just upgrading it to the latest version. 

    1) Follow the path Start > Control Panel (in Category view) > Uninstall a program. 

    2) Select both iTunes and Bonjour, click Uninstall. 

    3) Download the latest version of iTunes. Then install as instructed. 

    If you are running a 32-bit Windows 10, please download from iTunesSetup.exe. 

    If you are running a 64-bit Windows 10, please download from iTunes64Setup.exe. If you are running an older version of graphics card, please download from itunes64setup.exe.  4) Then reconnect your iPhone to your PC again to see if the problem is fixed. 

    Method Two: Manually Update Apple Mobile Device USB Driver

    This method is adopted when you see a  or by the Apple Mobile Device USB Driver. 

    1) Make sure that you have quit iTunes if it opens. Then connect your iPhone to the computer. 

    2) Go to Device Manager. Then expand category Universal Serial Bus controllers and locate Apple Mobile Device USB Driver. 

    If Apple Mobile Device USB Driver option cannot be found under category Universal Serial Bus controllers, but under Portable Devices, please go to Method Five: Update iPhone 7 Driver. 

    3) On the pop-out window, choose Browse my computer for driver software. 

    4) Then choose Let me pick from a list of device drivers on my computer. 

    5) Click Have Disk… button. 

    6) Click Browse. 

    Then navigate to C:Program FilesCommon FilesAppleMobile Device SupportDrivers. 

    7) Double-click the usbaapl file. If you have a 64-bit version of Windows, this file will be called usbaapl64.

    If you don’t see usbaapl64 here or if there isn’t a Drivers folder, look in C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers. 

    8) Then you will be lead back to Install From Disk window. Click OK. 

    Then click Next. 

    9) Windows will install the driver. If it prompted to say that the software that you are installing has not passed Windows Logo testing, click Continue. 

    Unplug your iPhone 7, then reconnect it using USB cable. Open your iTunes and see if your iPhone 7 can be detected or recognized by iTunes. 

    Method Three: Enable Apple Mobile Device USB Driver

    If you see a down arrowhere next to the device name, then this device is disabled. Please right click Apple Mobile Device USB Driver and click Enable. 

    Note: If you cannot see any sign next to Apple Mobile Device USB Driver, please check if there is a third party software conflict. 

    Method Four: Restart Apple Mobile Device Support and Service

    1) Follow the path Start > Control Panel (in Category view) > Uninstall a program. 

    2) See if the option Apple Mobile Device Support is listed. If not, you need to reinstall iTunes on your computer. 

    3) Press Windows key and R at them same time, then type in services.msc and hit Enter. 

    4) Locate Apple Mobile Device or Apple Mobile Device Service, then double click it. 

    5) Click the Stop button to stop this service. 

    Then click Start button to restart the service. 

    6) Reboot your computer if necessary. 

    Method Five: Update iPhone 7 Driver

    This method applies when you see your iPhone, with a yellow exclamation mark next to it, listed under Portable Device rather than Universal Serial Bus controllers. 

    When you see this, it is suggested that you use Driver Easy to help you detect the correct device driver for your iPhone 7 and install it for you. This is what Driver Easy do the best: detect the outdated or wrongly categorized device drivers and find the best-matched ones for you for free. 

    Driver Easy is a very easy-to-use program too. There are only two steps involved in using it. 

    1) Press the Scan Now button to scan for new drivers. 

    2) Click the Update button next to the device driver that you want to update. 

    That’s all you need to do. Two steps, fast and easy. 

    Driver Easy is a totally free software to use. But if you are looking for more features and professional tech support, you can have a try at our professional version. If you are not satisfied with Driver Easy at the end, you can always ask for a refund within thirty days. 

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